Free Delivery in Edmonton with Orders over $50 - CALL 780-964-7027

Shipping and Returns

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm


Carriers
We use Canada Post to deliver orders within Canada.


Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 


Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Some areas in Canada have free shipping with a minimum order of $80.00 pre tax (AB, BC, SK, ON, MB). A Shipping surcharge may be added for oversized items but you will be contacted first to approve. Free shipping does not apply to Dog Food (sorry it's just too heavy or frozen), But if you are in Edmonton I will deliver your food to you.


Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

- Please email hello@poochiemoochie.com to request a refund and we will assign you a tracking #. We will contact you with the return address and further instructions. 


Return Exceptions
Some items can not be returned if they are opened. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Restocking Fee
Some items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.